Refund policy

Do you accept returns / exchanges?

At the moment, we do not accept returns or exchanges. Furthermore, we will not be able to cancel your order if it has been processed. Please email us if there is an issue with your order: helloclausvintage@gmail.com.

 

What should I do if I have a customer service issue?

Please send your enquiry to helloclausvintage@gmail.com. We aim to respond to your request within 1-3 working days. You can find your tracking number in your shipment confirmation email (don't forget to check your junk folder). Please reach out to us if your item hasn't arrived within a reasonable time frame. 

  

Press & enquiries

For all business related enquiries, helloclausvintage@gmail.com.